Shipping, Cancellation & Refund Policy

Effective Date: 25 July

This policy applies to all orders placed on goyenofficial@gmail.com By placing an order, you agree to the terms outlined below.

 

 

1. Order Processing Time

  • All orders are processed within 5–6 business days.

  • Since most of our products are made-to-order and customized, processing may take slightly longer during high-volume periods.

  • Orders are not processed on Sundays or public holidays.

 

 

2. Shipping & Delivery

Domestic Shipping (India)

  • Standard delivery timelines: 3–7 business days after dispatch

  • Delivery timelines may vary depending on your location and courier partner

 

 

International Shipping

  • Delivery timelines typically range between 7–15 business days after dispatch

  • Shipping timelines may vary based on destination, courier availability, and customs clearance

⚠️ Customs & Import Duties:

  • International shipments may be subject to customs duties, import taxes, or additional charges

  • These charges are not included in the product or shipping cost

  • The customer is solely responsible for paying any customs or import duties

  • If a shipment is held at customs, the responsibility to clear it lies entirely with the customer

 

 

3. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS

  • You can track your order status in real time using this link

 

 

4. Delivery Issues

  • Please ensure your shipping details are accurate and complete at checkout

  • If delivery fails due to:

    • Incorrect address

    • Customer unavailability

  • the courier may reattempt delivery or return the package

  • In such cases, reshipping charges may apply

 

 

5. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order

  • After this period, orders may move into production and cannot be cancelled

  • To request a cancellation, email us at goyenofficial@gmail.com with your order details

 

 

6. Returns & Replacements

We do not accept returns in the following cases:

  • Change of mind

  • Preference-based concerns (color, size, design choice)

  • Customized or personalized products

 

 

Returns / Replacements are accepted only if:

  • The product arrives damaged or defective

  • The wrong item has been delivered

 

 

To qualify for a return or replacement:

  • You must contact us within 48 hours of delivery

  • Provide clear photo or video proof of the issue

  • The product must be unused and in original condition

All requests must be emailed to:
📧 goyenofficial@gmail.com

 

 

7. Refunds

  • Once your request is reviewed and approved:

    • A replacement or refund will be initiated

  • Refunds will be processed to the original method of payment within 5–7 business days

 

 

Non-Refundable Items

  • Customized or personalized products

  • Gift cards (if applicable)


 

8. Shipping for Returns

  • If the return is due to our error (wrong or defective product), we will cover the return shipping cost

  • In other approved cases, the customer may be responsible for return shipping charges

 

 

9. Damaged or Missing Packages

If your order:

  • Arrives damaged

  • Or does not arrive

You must:

  • Contact us within 48 hours of delivery or expected delivery date

  • Provide order details and supporting proof (if applicable)

We will review the issue and resolve it through a replacement or refund, as applicable.

 

 

10. Contact Us

For any order, shipping, or return-related queries, you can reach out to:

Goyén
📧 goyenofficial@gmail.com