Privacy Policy

Effective Date: 25 July

Welcome to Goyén. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goyenofficial@gmail.com or make a purchase from us.

By using our website, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party gateways)
Customization details (such as names, preferences, etc.)

b. Non-Personal Information

IP address
Browser type and version
Device type
Referring website
Pages visited and browsing behavior (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate order updates and important information
Send promotional updates (only if you opt in)
Improve our website, products, and services
Analyze user behavior and website performance
Comply with legal obligations

👉 We do not sell, rent, or trade your personal data under any circumstances.

3. Cookies & Analytics

We use cookies and similar technologies to:

Enhance your browsing experience
Understand how users interact with our website
Analyze traffic and improve performance

We may use tools like analytics platforms to understand usage patterns.

You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

4. Payment Security

We do not store your credit/debit card or payment information.

All transactions are processed through secure third-party payment gateways such as Razorpay, Stripe, PayPal, or similar providers, depending on your selection at checkout.

These platforms comply with industry security standards to ensure your data is protected.

5. Data Sharing

We may share limited information with trusted third parties only when necessary for:

Payment processing
Shipping and delivery
Website hosting and maintenance
Analytics and performance tracking

All partners are required to maintain strict data protection standards and use your data only for the intended purpose.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or updates to your data
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time

To exercise these rights, you may contact us at goyenofficial@gmail.com

7. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Provide customer support
Comply with legal and regulatory requirements

9. Third-Party Links

Our website may contain links to third-party websites or platforms.
We are not responsible for the privacy practices or content of those external sites.